How do I update my contact information with my life insurance carrier?

Keeping your contact information current with your life insurance carrier is important to ensure premium notices, policy statements, and critical communications reach you. Outdated addresses and contact details are a common reason policies lapse and beneficiaries have difficulty claiming death benefits.

Most carriers allow contact information updates through online policy portals, by calling customer service, by submitting a written change request, or through your agent. Changes typically require your policy number and identity verification. Online updates through the carrier's website or app are often the fastest method.

After a major move—particularly to Nevada if you've relocated here—update your address with all carriers holding your policies. Address changes may also affect certain policy provisions or state regulatory oversight, so prompt updates matter.

For beneficiaries, ensure they also know how to locate your policies and contact information. Consider keeping a policy summary document in a secure location accessible to your spouse or executor—including carrier name, policy number, customer service contact, and agent information. Agents in our network can help you compile this information and ensure all policy records are current.